Privacy Notice

This Privacy Notice explains how Platform 9 Properties Limited, trading as Unburden, collects, uses, and protects your personal data.

 

1. Who we are

Platform 9 Properties Limited (Company Number: SC859260) is the data controller responsible for your personal data.

Trading name: Unburden

Email: info@unburden.org.uk

 

2. What data we collect

When you visit our website or become a customer, we may collect:

- Your name

- Email address

- Phone number

- Payment details (processed securely by Stripe)

- Important dates and reminder information you choose to provide

- Basic website usage data (such as cookies and analytics)

 

3. How we use your data

We use your data to:

- Provide and manage our reminder service

- Communicate with you about your account

- Process payments and subscriptions

- Meet legal and regulatory obligations

- Improve our website and services

 

4. Payments

All payments are processed securely by Stripe. We do not store your card details.

 

5. Legal basis for processing

We process your personal data based on:

- Contractual necessity (to provide our services)

- Legal obligations

- Your consent (where applicable)

 

6. How we store and protect your data

We take appropriate technical and organisational measures to protect your data and only keep it for as long as necessary.

 

7. Sharing your data

We do not sell your personal data. We only share data with trusted service providers where required to operate our services, such as payment processors.

 

8. Your rights

You have the right to:

- Access your personal data

- Request correction or deletion

- Object to or restrict processing

- Withdraw consent at any time

- Lodge a complaint with the Information Commissioner’s Office (ICO)

 

9. Contact us

If you have any questions about this Privacy Notice or how your data is handled, please contact info@unburden.org.uk using the word COMPLAINT in the subject line.

 

Last updated: 27 December 2025